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InfoBar Employee Guide : Technology Troubleshooting and Info

Procedures, policies, and everything you need to know to help out at the InfoBar

Technology Info

3D Printer in Media Basement Lab: direct patrons to media basement.  Also see the pamphlet linked below.  Copies are kept at the InfoBar.

3D Printer in Cole Science:

  • If someone wants to use the one in the CMC/Cole, they should contact Sarah Steely (slsNS@hampshire.edu 413-559-5774) about getting trained to use it.
  • The 3D printer in the CMC is very high resolution, so it takes longer and is more expensive to use than the other printers on campus. When the other printers are available, they are faster and cheaper.
  • They ask for money to offset the cost of the resin. There is a cash box or the office can do inter-office transfers. It's not too bad though...for a chess rook it costs about $2.00. A large dense object could cost $80 though. When you put the design into the computer it will tell you the cost so you can decide before hitting "print".

There is also a 3D printer, a laser cutter and a small object 3D scanner in EDH.

Watch this space for more info about other 3D printers on campus.

Faxing can no longer be done from the APL but can be done from Duplications on the ground floor.

Located on the 3rd floor, immediately on the left after exiting the elevator
Monday - Friday, 8:30 a.m. - 4:30 p.m.
413-559-5418
helpdesk@hampshire.edu

Help Desk staff answer communication received via telephone, IT Tickets, and email. They guide clients through troubleshooting processes, assist with HampNet account activation, password problems, and account maintenance. They direct inquiries to the appropriate office and delegate complex issues to other IT staff as needed.  The Helpdesk is staffed Monday - Friday, 8:30 a.m. - 4:30 p.m.   Contact the Helpdesk staff at 413-559-5418 or email helpdesk@hampshire.edu. They can be found on the library's 3rd floor, in the offices on the left immediately after exiting the elevator.

Patrons can also be directed to password.hampshire.edu when they need to reset their passwords or check their email quota.

 

For Moodle questions, direct patrons to Gaby Richard-Harrington.  Gaby is the Instructional Technologist in IT.  Gaby's office is in the Reference suite, Room 105.  Her phone is 413-559-6238.  When Gaby is not here, please direct emails to moodle@hampshire.edu.  Gaby and another IT staff person monitor that email account.

- One phone line rings to the phone at the InfoBar.

- Pick up the receiver and press the button that is flashing to answer the call.  Please answer, "Hampshire College Library, how may I help you?"   

- If you must transfer the call to a staff person who is not currently at the InfoBar, press the transfer button (shown on phone) and dial the extension of the person you are trying to connect to. Their line will start ringing, at this point you may hang up and the call will be transferred.

CONTACTING CAMPUS POLICE FROM THE INFOBAR PHONE:

-Emergencies: Dial x-5555 or x-1911

-Non-Emergencies: Dial x-5424

 

CONTACTING CAMPUS POLICE FROM YOUR CELL PHONE AND OFF-CAMPUS

-Dial 1-413-559-5424 for both Emergencies and Non-Emergencies.  You should program this number in your phone!

 

TO MAKE OFF-CAMPUS CALLS FROM THE INFOBAR PHONE DIAL 9 BEFORE THE PHONE NUMBER

 

-All Hampshire faculty, staff, and students get up to $25 in virtual printing credit at the beginning of the fall semester.
-Patrons send a print command and log in to print using their Hampshire username and password.
-Jobs release to the left or right printer, depending which side of the room the patron is sitting on.
-Patrons can print in color in the APL or in the 3rd floor computer lab.
-Extra toner cartridges are kept in the wood cabinet at the right side of the InfoBar.  All student workers should know how to replace toners.  Please tell Suzanne if you need a tutorial.
-Free print cards are available for use by community members. Please give cards that have run out of money to an Infobar staff member to add more funds.

 

The library printer/scanners and Scannx book scanner are all available to patrons for use in scanning.

Located on the third floor of the library, across from SPARC
Monday-Friday, variable hours posted on their door
413.559.6602
dc@hampshire.edu

The Student Diagnostic Center (SDC) is staffed by IT student technicians and is supervised by IT user support staff. The SDC provides computer support services to Hampshire students having problems with their computer software and for some simple hardware problems. This service is available to Hampshire students free of charge.

Services include:

  • Remove malware, pop-ups, and viruses from your computer.
  • Repair Windows and Macintosh OS problems.
  • Make every effort to recover all schoolwork and other important data.
  • Install updates to software already installed on the computer.
  • Limited hardware diagnostic and repair on out of warranty computers.
  • Transfer user documents and files to a new computer.

Times Square is the the tv across from the InfoBar.  This tv content is updated by Tatjana Mackin, the library's admin assistant. Direct folks to the times square email or the library webpage below:

Email: timessquare@hampshire.edu
Webpage: https://www.hampshire.edu/library/featured-spaces

In the library, patrons are able to connect to four discrete wireless networks.  Hampguest is public and requires no login.  Gromit, Wallace, and Eduroam are private and require a Hampshire login.  Patrons may connect to Eduroam at Hampshire and all of the other Five Colleges.  Instructions for connecting to Eduroam, and more information about wireless connections on campus can be found on the IT website.

If the wireless network you are working on goes down please try one of the other available networks.  If you can't connect to any network in the library please let a supervisor know.  Access supervisors can contact IT staff via the Slack app, and sometimes after-hours wireless problems can be resolved remotely.